No. The name and mascot are a brand idea. We are not medical professionals and do not provide medical advice. The service is about budgeting and debt information support.
FAQs
Questions people ask before starting
A plain-English guide to what the check-up is, what it is not and where to get free debt advice.
We provide budgeting, information gathering and signposting. We do not provide regulated debt advice online or recommend a specific debt solution.
The team will review your enquiry and contact you using the details provided. They may ask for more information about your income, household bills, debts and creditors.
The initial check-up is free. Some formal debt solutions can include fees. These should always be explained clearly before you proceed with any provider.
We can help you organise the information and understand who to contact. Urgent enforcement matters should be discussed with an authorised debt adviser or a free debt advice charity as soon as possible.
Yes. Free and independent debt advice is available from organisations such as MoneyHelper, National Debtline, Citizens Advice and StepChange.
Many debt solutions can affect your credit file and ability to obtain credit. The impact depends on your circumstances and the option used.
Useful information includes recent payslips or benefit income, household bills, rent or mortgage details, creditor names, balances, account references and recent letters.